Learn the different options available to you for free product support from Opto 22.

You deserve support that's as reliable and efficient as the automation solutions you implement. At Opto 22, we stand by this principle by offering you free, unlimited technical support, a token of our gratitude for your business and trust. Unlike other automation companies that charge a fee for support, we ensure that you have access to expert help in any form you need it, at no extra cost—because your success is our success. Here's how we make good on that promise.

Try these documents and resources when you need help with product questions and troubleshooting. 

One of the best things about Opto 22 product support is: it's free! Our dedicated team of technical support engineers is here to help during regular business hours, Monday-Friday, 7:00 a.m. to 5:00 p.m. (Pacific Time).

But what if you need assistance after hours?

Several resources available on our website 24/7 can answer your questions, explain details of product features, or provide troubleshooting advice. Here's a list of our most popular and often referenced documents that our own support team uses on a regular basis.

And now a Marketing Tip: Save this post for future reference!

Latest update: Manufacturing at full capacity, fewer shipping delays, phones and live chat, expanded online training, new tools for engineering assistance, and more

As we continue to respond to changes resulting from the pandemic—changes mandated by government and changes we feel necessary to keep our employees safe—we have also retooled and streamlined customer service for you.

I’m happy to report that manufacturing is now at full capacity, and the shipping delays we experienced earlier are reduced. We are fortunate that our facility provides plenty of space for social distancing among our staff with excellent ventilation. Your orders can be safely filled and processed without delay.

Opto 22 is making the best of the new normal. 

Like most of you, it seems I’m doing all of my communicating through my computer or mobile device, whether at home or at work. I find myself longing for face-to-face meetings and wanting to visit you and your facility, plant, or remote site to learn more about how you apply Opto products in your applications.

Learn how Opto 22's product timeline, design decisions, and legacy support can give you a competitive edge.

As an industrial automation professional, what's important to you in a supplier? Whether you're specifying parts for a new project, upgrading a current design, or considering a complete rebuild, how do you decide who to buy from?

As an essential supplier to critical infrastructure sectors, Opto 22 is committed to providing customer service and technical support during the COVID-19 outbreak.

As the local, national, and global Coronavirus situation changes on a daily basis, we want you to have the latest news on how Opto 22 is working with our customers and staff to continue operations under COVID-19 restrictions.

With the uncertainty in the world today caused by the Coronavirus (COVID-19), it's important to know Opto 22 is still committed to being your trusted automation supplier.

As you've seen more precautionary measures unfold this week from businesses around the globe, rest assured Opto 22 is taking the necessary steps to keep normal operations going while also protecting its staff.