Need help outside of business hours? Bookmark or save this blog post for easy access to documents and resources that can assist you if you need help with product questions or troubleshooting. 

One of the best things about Opto 22 product support is: it's free! The dedicated team of technical support engineers is here to help you during regular business hours, Monday-Friday, 7:00 a.m. to 5:00 p.m. (Pacific Time).

But what if you need assistance outside of business hours?

Several resources available on our website, accessible 24/7, can answer your questions, explain the details of product features, or provide troubleshooting advice. Here's a list of the most popular and often referenced documents that our own support team uses regularly.

Looking for an innovative source to help with your application challenges?

What's on your list of requirements when selecting a supplier? How about 50 years of reliable products made in the U.S.A., multiple technologies for your digital transformation, and free product support and training?

That's the Opto 22 difference, and our engineering and sales teams are ready to help you with your projects.

Discover what makes Opto 22 different in this new, one-minute video.

Check out our fun, new video featuring our five-decade journey to see what products started it all and how far technology has come.

What's important to you in an industrial automation supplier? We often hear about reliability, innovation, and long-term support being at the top of that list. Rest assured, Opto 22's product philosophy incorporates all those ideals. 

You can feel secure in your product designs and confident in a manufacturer who is here to help support and achieve all your long-term project goals. 

Whether you’re looking for a product to take you to the next level of control and data communications, want a reliable automation system proven over many years, or just need another SSR to accompany that dusty, guaranteed-for-life one in some dark enclosure, Opto 22 is the place to come. 

This new video is a fun look back on how we got here. Please join us in celebrating 50 years of our company and product philosophy. We're glad you're along for the ride.

Need a generation-to-generation upgrade path? Opto 22 customers have it.

With all the buzz of Opto 22's 50-year anniversary in the air, many of us here at Opto 22 headquarters in Temecula, California, are sharing our Opto stories—mostly centered around memories of people and events. It wasn't until a live-chat message came in from a customer asking about migrating PID loops from a legacy Factory Floor application to PAC Control running on a groov EPIC that this blog post crystallized in my mind's eye.

What struck me even more than the question about migrating those mid-1990s PID loops is just how profound it is that the question actually does have an answer! (Stay tuned until the end.)

You can feel secure in your SNAP PAC product designs.

In the ever-evolving industrial automation industry, it's crucial to have a solid foundation you can rely on. For many of you, that foundation has been built on our SNAP PAC systems, and you’ve grown accustomed to the reliability these systems provide your automation projects. We understand the importance of SNAP PAC in your operations, and we're here to reassure you: your trust in Opto 22 SNAP PAC controllers and I/O modules is well placed, now and into the future.

At Opto 22, we know that designs and projects that incorporate SNAP PAC are more than just configurations of hardware and software; they are the lifeblood of your operations, which is why we are committed to ensuring that you can feel secure in your designs for the long haul. 

Learn the different options available to you for free product support from Opto 22.

You deserve support that's as reliable and efficient as the automation solutions you implement. At Opto 22, we stand by this principle by offering you free, unlimited technical support, a token of our gratitude for your business and trust. Unlike other automation companies that charge a fee for support, we ensure that you have access to expert help in any form you need it, at no extra cost—because your success is our success. Here's how we make good on that promise.

Try these documents and resources when you need help with product questions and troubleshooting. 

One of the best things about Opto 22 product support is: it's free! Our dedicated team of technical support engineers is here to help during regular business hours, Monday-Friday, 7:00 a.m. to 5:00 p.m. (Pacific Time).

But what if you need assistance after hours?

Several resources available on our website 24/7 can answer your questions, explain details of product features, or provide troubleshooting advice. Here's a list of our most popular and often referenced documents that our own support team uses on a regular basis.

And now a Marketing Tip: Save this post for future reference!

Latest update: Manufacturing at full capacity, fewer shipping delays, phones and live chat, expanded online training, new tools for engineering assistance, and more

As we continue to respond to changes resulting from the pandemic—changes mandated by government and changes we feel necessary to keep our employees safe—we have also retooled and streamlined customer service for you.

I’m happy to report that manufacturing is now at full capacity, and the shipping delays we experienced earlier are reduced. We are fortunate that our facility provides plenty of space for social distancing among our staff with excellent ventilation. Your orders can be safely filled and processed without delay.

Opto 22 is making the best of the new normal. 

Like most of you, it seems I’m doing all of my communicating through my computer or mobile device, whether at home or at work. I find myself longing for face-to-face meetings and wanting to visit you and your facility, plant, or remote site to learn more about how you apply Opto products in your applications.

Learn how Opto 22's product timeline, design decisions, and legacy support can give you a competitive edge.

As an industrial automation professional, what's important to you in a supplier? Whether you're specifying parts for a new project, upgrading a current design, or considering a complete rebuild, how do you decide who to buy from?